Frequently Asked Questions
Q.Does the price include set up and delivery?
A.
No the price does not include set up and delivery. those fees are calculated and charged separately.
Q.Do you deliver to other cities?
A.Yes, we deliver to surrounding areas such as Sacramento, Davis, Dixon, Vacaville and many more cities. Transportation fees are calculated by distance
Q.Does the rental time include your set up time?
A.No. We arrive early to set up so you get the entire rental time.
Q.When do you set up?
A.That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q.How much time does it take for you to set up?
A.The amount of time that it takes us to set up will vary depending on the amount of items and type of services ordered .
Q.Do we have to keep it plugged in the entire time?
A.Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q.What about parks? Do parks have electricity?
A.We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day or if needed by the city rules reserve your spot to avoid confusion.
Q.What payments do you take?
A.
Cash, Credit Cards, Venmo, Zelle, Apple pay. If paying by cash, please have exact change as our drivers do not carry cash.
Q.What if we need to cancel?
A.We would appreciate you notify MY Event Center as soon as possible and we recommend you please check out our policies page for details.
Q.Do you require a deposit?
A.Yes, all orders require a 30% non-refundable retainer fee.
Q.How big are the jumps?
A.Most of our jumps (all of our character jumps for example) are 15'x15' which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Q.What about the big jumps? Any special requirements?
A.Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q.What surfaces do you set up on?
A.We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Are we responsible for the items if it gets a tear, damaged or disappear in any way?
A.Yes and no. You are not responsible for normal wear and tear on our items. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds or using openflames around our fabrics) you will be responsible for all damages up to and including replacement of the Item, unit, product etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
